General Terms and Conditions :

  1. Warning: Please count your money and collect your Original Receipt before leaving the counter. We will not be responsible for any claims whatsoever afterwards.
  2. Warning: Currencies once exchanged will be bought/sold only at our prevailing buying/selling rate.
  3. Warning: Penalties and Fees may be applied if there is a customer error or omission in providing correct or incomplete information for remittances.
  4. Warning: Refund against cancellation drafts, transfers or any other remittance transactions returned unpaid for whatsoever reason will be made only at our prevailing buying rate or customer’s purchased rate whichever is lower.
  5. Warning: Any claim of refund cannot be affected until:
    • The customer produces a valid ID to prove that he/she is the remitter
    • The customer returns the original DD/TT application counterfoil and the Exchange have received definite advice from their correspondents that the DO/ TT are unpaid and the original instructions have been cancelled or credited to our account.
  6. Warning: Re-issuance/Replacement of remittance transactions for whatsoever reason will be subject to our charges and rate difference as applicable.
  7. Warning: Additional fees may be levied by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.
  8. Warning: The actual time to complete a transaction may differ from estimates due to increased scrutiny of transactions by the correspondent bank/financial institution or entity providing financial services to the beneficiary of remittances.
  9. The customer confirms that funds for this transaction (Remittance sent or Remittance received) are made available from legal sources and towards legal purposes allowed as per the UAE laws. This transaction is not used or any part of it is directly/indirectly connected to finance any kind of terrorism/ money laundering activities.
  10. All transactions will be subject to the AML/CFT laws, regulations, standards and policies issued by the Central bank of UAE and other international organizations/bodies and maybe be blocked/freezed incase found suspicious. The sender/beneficiary will be fully responsible to provide necessary evidence/clarification for any queries from correspondent/intermediary banks or authorities. The exchange shall not be liable and bear no responsibility whatsoever for any transaction being blocked/freezed or returned by concerned authorities.
  11. Valid ID must be presented at the time of transaction processing. Valid IDs include UAE Emirates ID or Passport with valid Visa. GCC ID (applicable for GCC Nationals)
  12. We, AL AMAL EXPRESS EXCHANGE or our Agents will not be responsible and liable for any delay, mistake, omission, and loss caused due to system issues and force majeure events which includes, without limitation, acts of God or any other circumstances beyond our control.
  13. We have a zero -tolerance approach to facilitation of tax evasion, whether under UAE law or the law of any foreign country. we shall in no way aid, abet or encourage tax evasion by any of our customers and correspondent, Intermediary and/or Beneficiary Banks that we have a business relationship with.
  14. All transactions are Subject to the Anti-Facilitation of Tax Evasion Policy implemented by the AL AMAL EXPRESS EXCHANGE and other applicable laws, rules, and regulations. in this regard, AL AMAL EXPRESS EXCHANGE will be provided all such information and documents as may be required to comply with such policies and applicable laws, rules, and regulations.
  15. AL AMAL EXPRESS EXCHANGE is free to use intermediary financial institutions in any country of its choice for the execution of its transfer. Correspondent/intermediary Bank’s charges are applicable in some Countries and transfers will be subject to such charges at the receiving end.
  16. AL AMAL EXPRESS EXCHANGE reserves the right to change terms and conditions at a later date.
  17. All our employees are trained to assist customers with their complaints. The easiest way to make a complaint is by email, at complaints@amalexchange.ae or by submitting your complaints to our branch. You can also submit a complaint by calling 043986030.
  18. We have a zero-tolerance approach to tax evasion whether under UAE or US, UK and any foreign country law. We will not aid, abet, or encourage tax evasion in any way by any of our clients or the counterpart, intermediary and/or beneficiary banks with which we have a business relationship.
  19. All transactions are subject to Al Amal Exchange’s zero-tolerance tax evasion policy in addition to compliance with all other applicable laws, regulations and rules.In this regard, the Al Amal Exchange Company shall provide all information and documents that may be required to comply with such applicable policies, laws, regulations and rules
  20. AL AMAL EXPRESS EXCHANGE will provide inquiring Consumers with a copy of the terms and conditions of the Financial Product and/or Service that pertains to the inquiry.

  1. Al Amal Express Exchange – Key Facts Statement
    (Foreign Exchange & Remittance Services)

    1. Introduction
    This Key Facts Statement provides an overview of the foreign exchange (Forex) and remittance
    services offered by Al Amal Express Exchange in the United Arab Emirates (UAE). It is intended to
    be a concise and easy-to-understand guide to help you make informed decisions about using our
    services.
    2. Foreign Exchange Services
    ● Competitive Rates We strive to offer competitive exchange rates for buying and selling a
    wide variety of currencies.
    ● Fast and Efficient Our experienced staff can handle your forex transactions quickly and
    efficiently.
    Fees and Key Terms
    ● Transaction Fees We do not charge a transaction fee for foreign currency exchange.
    ● Identification Requirements You may be required to show valid identification for forex
    transactions.
    ● Exchange Rates We update our exchange rates regularly. The rate used for your
    transaction will be based on the prevailing rate at the time of exchange.
    3. Remittance Services
    ● Global Reach We offer remittance services to various destinations across the North
    America, Europe, Africa, Asia, and the Middle East.
    ● Fast and Reliable We aim for fast and reliable money transfers, with some reaching
    beneficiaries within 5 minutes.
    ● Convenient Pick-up Options Beneficiaries can receive funds through various methods
    depending on the destination country.
    ● Competitive Fees We aim to offer competitive fees for remittance services.
    Fees and Key Terms
    ● Transaction Fees A remittance transaction fee may apply. Please inquire about specific
    fees for your desired destination and transfer method.
    ● Supported Destinations and Methods Not all destinations offer all payout options. Verify
    specific options with Al Amal Express Exchange before finalizing your transaction.
    ● Delivery Timeframes While we strive for fast transfers, transactions may be subject to
    additional scrutiny by banks, which could affect delivery times.
    ● Transaction Limits There may be limitations on the amount of money you can send in a
    single remittance.
    4. Important Notices
    ● Changes to Terms and Conditions We reserve the right to change the terms and
    conditions of our services at any time. We will provide you with a 30-day notice before
    implementing any changes that are Permissible under UAE regulations.

    5. Warnings
    ● Verification Delays Delays may occur due to additional verification procedures required by
    banks or regulatory authorities.
    ● Currency Fluctuations Foreign exchange rates fluctuate constantly. The exchange rate
    you receive may be different from the rate quoted at the time of your inquiry.
    ● Limited Profit Potential Remittance services are not an investment product. There is no
    potential for profit from exchange rates or fees.
    6. Contact Us
    For more information on our services, fees, exchange rates, and current terms and conditions,
    please visit our website or contact us directly on 042595272.
    7. Disclaimer
    This Key Facts Statement is for informational purposes only and does not constitute financial
    advice. Please consult with a qualified financial advisor before making any financial decisions.
    8. Font Size
    This Key Facts Statement is presented in a legible font size for ease of reading.
    9. We Do Not Offer Loans
    The information provided in this Key Facts Statement is specific to foreign exchange and
    remittance services. We do not currently offer loan or financing products.
    10. Central Bank Regulations
    Al Amal Express Exchange is licensed and regulated by the Central Bank of the UAE. We adhere
    to all applicable Consumer Protection Standards.
    11. Effective Date
    This Key Facts Statement is effective as of 01/01/2021.

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